Returns & Refunds

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

These rights apply to faulty, damaged or misdescribed goods and are in addition to, not instead of, the change-of-mind policy below. They are not limited by any time period in this policy.

Faulty, damaged or incorrect goods

If your goods arrive damaged or faulty, or are not as described, contact us at sales@xsportsliving.com.au with your order number and photos. Depending on the problem, we will repair, replace or refund the goods as required by law. We will cover reasonable return costs for faulty or misdescribed goods.

Change of mind

If you change your mind, you may request a return within 30 days of delivery or pick up, provided that:

• the goods are unused, in original condition and in original packaging with all parts and manuals;
• you have contacted us first and we have approved the return; and
• you arrange and pay for return delivery, unless we agree otherwise.

Original delivery and installation fees are not refundable for change-of-mind returns. Installed goods and custom-made or special-order items may not be eligible for change-of-mind returns.

How refunds are paid

Approved refunds are paid to your original payment method within 5–10 business days after we receive and inspect the returned goods.

If you paid with Afterpay or Zip, the refund is returned through that provider. Afterpay refunds can take up to 10 business days to complete. Zip refunds are credited to your Zip account balance.

How to start a return

Email sales@xsportsliving.com.au with your order number, name and reason for return. We will reply within 1 business day.