Warranty

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Our warranty against defects

In addition to your rights under the Australian Consumer Law, we provide a 1-year warranty against defects in materials and workmanship, starting from the delivery or pick-up date. The benefits of this warranty are in addition to your other rights and remedies under consumer law.

Our warranty is provided by X SPORTS&LIVING PTY LTD (ABN 21 678 776 755), Melbourne, VIC, Australia, email sales@xsportsliving.com.au, phone 04 5218 6566.

What the warranty covers

We will repair or replace goods that have a defect in materials or workmanship under normal domestic use. Where a repair or replacement is not possible, we will offer a refund.

What the warranty does not cover

• normal wear and tear, including cloth, cushions, upholstery and springs;
• damage caused by misuse, accidents, incorrect assembly or unauthorised repairs;
• damage from moisture, extreme temperature or use outside the intended purpose (for example, home goods used commercially).

These exclusions apply only to our warranty. They do not limit your rights under the Australian Consumer Law.

Making a warranty claim

Email sales@xsportsliving.com.au with your order number, a description of the problem and clear photos or video. You will need to provide proof of purchase. We will reply within 3 business day. We will bear the reasonable cost of making a claim under this warranty.