Shipping & Delivery

Last updated: 6 November 2026

We currently deliver to the Melbourne metropolitan area (postcodes 3000–3207). Our products are large and heavy, so delivery is arranged with specialist carriers. Pick up from our warehouse is also available.

Delivery options

Pick up: collect from our warehouse at 23 Cambria Road, Keysborough, VIC, 3173. We will email you when your order is ready.
Delivery: delivered to your door. Delivery fees, if any, are shown at checkout before you pay.
Delivery + installation: delivered and professionally installed. The installation fee is shown at checkout.

Timeframes

Orders are normally dispatched within 3–5 business days. Estimated delivery time is 7–14 business days. These are estimates only and may be affected by stock availability, weather, freight delays and public holidays. We will contact you if there is a significant delay.

Before delivery

Please make sure someone is available to receive the goods and that access to your property (driveway, stairs, lifts, doorways) can accommodate large items.
Tell us about any access restrictions when you order, as they may affect delivery or installation.
Standard delivery is to the kerbside or front door. Carrying items upstairs or inside is only included if stated at checkout.

When your goods arrive

Please inspect the packaging and goods on arrival. If you see any damage, note it with the driver where possible, and contact us at sales@xsportsliving.com.au within 48 hours with photos. This helps us resolve the issue quickly. This does not limit your rights under the Australian Consumer Law.

Delivery area